The recent storm that struck the Bemidji area has been devastating and our cooperative headquarters, like so many other homes and businesses, sustained some damage. Nonetheless, our fiber network, which is primarily underground, has remained operational throughout for those with power and/or unaffected by storm damage. Our Bemidji Cooperative Headquarters is open for business, as is our Grand Rapids Customer Service & Technology Center, with regular office hours of 8 a.m.-5 p.m. Monday-Friday.
However, some members may still experience outages as the recovery effort continues that are caused by fiber optic cuts, power issues, or damaged equipment.
Important Safety Reminder:
If you plan to remove uprooted trees or dig on your property, please call Gopher State One Call at 811 before you begin.
Many utilities—fiber optics, electric, gas, water, and more—are buried underground. Hitting a buried line can be dangerous and may result in further service interruptions.
Please also use caution and watch for utility pedestals when removing storm debris. They are part of our network and can easily be damaged or pulled out if you’re not careful.
PBTV Customers:
You may notice some intermittent channel outages, even if your area wasn’t directly hit by the storm. While we’ve realigned several satellite dishes, a few were left with unstable foundations. This may cause dish movement during windy conditions and temporary service disruptions until full repairs are made.
If your power has been restored but your internet or TV service is still out, please call us at 888-586-3100. In most cases, services will resume automatically when power is restored unless additional damage occurred.
Our entire team—technicians in the field and staff behind the scenes—has been working tirelessly to restore service and support our members. We’re incredibly proud of their commitment and thankful to everyone showing patience and support through this difficult time.
Please stay safe and know that we are here for our members. We will continue to monitor the situation and address any outages as they arise as quickly as possible.