Do you offer same day iPhone repair?

We offer same day display and battery replacement on iPhone 6s and newer devices. We carry a limited stock of all supported models. If inventory is available, display and battery replacements will be handled typically within 2 hours from the time you drop the phone off. If inventory is not available we will order the part and will typically have it available next day. In certain circumstances, your device may need to be mailed to Apple for repair. If we find other damage to your phone, it may require additional parts or whole unit replacement to be ordered.

What does my warranty cover?

Apple’s one year limited warranty for iPhone covers your iPhone and Apple accessories against defects in materials and workmanship for one year from the original date of purchase. It doesn’t cover accidental, cosmetic, or liquid damage or damage due to unauthorized modifications.

AppleCare protection is an extended warranty for your phone. In addition you can claim unlimited incidents of accidental damage. These incidents will have an incident fee of either $29 (display or back glass), $58 (display and back glass), or $99 (other damage). AppleCare with Theft and Loss gives you an additional layer of protection. In the case of a theft of loss there is a service fee of $149 per incident and claims can be made up to twice per year. 

If your iPhone or the required service isn’t covered by Apple’s one year limited warranty, or AppleCare, you may still be able to get out-of-warranty service. For example, an iPhone damaged by liquids may be eligible for out-of-warranty service. Apple reserves the right to determine whether your device is eligible. 

How long will it take?

When you bring your iPhone to Paul Bunyan Communications we will perform diagnostics on the spot, certain software related fixes can be completed within 30 minutes. If a hardware repair is needed and the parts we need are in stock your repair will likely be completed within two hours from drop off. Some parts will need to be ordered from Apple. We receive most parts within one or two business days. In rare cases repairs may require mail-in, it could take up to one week if we need to send your iPhone to the Apple Repair Depot.

How much will it cost?

Apple’s service fees depend on your iPhone model and coverage under limited warranty, or AppleCare:

• There’s no charge if the repair is for a defect or fault of the device while covered by Apple’s one year limited warranty, or AppleCare. Device needs to pass inspection and show no accidental damage. Some AppleCare policies wave the $29 incident fee for glass only damage.
• AppleCare includes unlimited incidents of accidental damage and if you have theft and loss coverage, two incidents per year. $29 (display or back glass), $58 (display and back glass), $99 (other damage), $149 (theft/loss).
• Out-of-warranty service, including repair service for accidental damage, may be available for your iPhone. You will be provided pricing on your repair after diagnostics are performed. 

If we examine your iPhone and determine that the issues are software related we can perform a system restore free of charge, but if issues are related to apps, or involve a lot of troubleshooting there may be time billed at our hourly rate of $85/hour for non-members and $65/hour for Paul Bunyan members.

Will my data be lost?

During the service process your iPhone may be erased. If you do not have a backup of your data, we recommend you back up your phone to iCloud (or a computer) prior to bringing in for service.

Will I get my same phone back?

Not all repairs are eligible for same unit repair. We will diagnose the issue and determine if repair can be performed on your phone at our location. If your phone is eligible for same unit repair we will order and replace the defective part. If the phone is not eligible for same unit repair, we may need to do a whole unit replacement. Any replacement devices will be new or equivalent to new in both performance and reliability. If additional issues are found, there may be charges that apply to the repair beyond what was innitially quoted. If that is the case, you will be called with a re-quote before any new parts are ordered.

Can I get a loaner phone?

If you bring your iPhone to Paul Bunyan Communications for repair and we need to send it to the Apple Repair Depot, we might offer you a loaner iPhone if inventory is available. You’ll get your iPhone back from our Apple Repair Center in approximately one week or less. You will return the loaner when you pick up your repaired iPhone. 

How does battery replacement work?

Batteries are consumable parts that can fail because of a defect or because they wear out through normal use. If your iPhone fails because of a defect in the battery and it’s covered by Apple’s one year limited warranty, or AppleCare, we will replace your battery free of charge. If the battery is outside of warranty or AppleCare, or if the battery is not failing diagnostics there will be a service fee for battery replacement. Click here for Service Pricing. If your iPhone has been damaged accidentally or needs other repairs, we may not be able to replace the battery alone. Most battery repair service can be performed at Paul Bunyan Communications same day, however some devices require a part or whole unit replacement to be ordered.

Do you need my SIM card?

If your iPhone has a SIM card, remove it and keep it along with your accessories and adapters—don’t drop them off with your iPhone.

After you receive your replacement or repaired iPhone, transfer your SIM card back to the iPhone and turn it on. You can set it up as you would a new iPhone or restore your content from backup.