Now offering same day display replacement on iPhone 6s or newer devices!

Paul Bunyan Communications is an Apple Authorized Service Provider (AASP). As an AASP, Paul Bunyan Communications can service and support warranty and out of warranty Apple products, including; Mac, iPhone, iPod, iPad, Apple Watch, Beats, AirPods, Apple TV and HomePod devices. Give us a call or stop by our computer repair desk in our Bemidji office or our Grand Rapids office.

Service Centers & Hours

What is covered by Apple?

• Warranty hardware replacement
• Products covered by Apple service programs
• Labor for part installs and diagnostics on covered hardware repairs
• Products covered by AppleCare+  (incident fees may apply)

What is not covered by Apple?

• Software repair, troubleshooting, or installation
• Hardware replacement or labor due to accidental damage
• Out of warranty part service or replacement
• Data backup and recovery

iPad, iPod, Beats, Apple TV, AirPods, HomePod and Apple Watch repair

Devices are replaced with units of the same model. These come with a 90 day warranty or remainder of your current warranty (whichever is longer). Whole unit replacement devices must be ordered and some require that the original device be mailed to Apple first. Replacement devices are new or equivalent to new in both performance and reliability.

Many issues are resolved with software updates or restores. Make sure your device is backed up before bringing it in for service.

iPhone repair

Some parts are available for same day service including displays, batteries, cameras, receiver, speakers and vibe motors on select models. Other repairs require mail-in or whole unit replacement orders. If mail-in is required and your phones issue is covered by Apple Warranty, Service Program, or AppleCare+, loaner phones are available for use while your phone is in repair.

Replacement parts and devices come with a 90 day warranty or remainder of your current warranty (whichever is longer).

Many issues are resolved with software updates or restores. Make sure your device is backed up before bringing it in for service.

Mac repair

Devices will be checked in and handled in the order they are received. Our technicians will run diagnostics to determine what is wrong with the computer, and call with pricing if any parts are needed. Parts for most Mac repairs must be ordered. Replacement parts come with a 90 day warranty or remainder of your current warranty (whichever is longer).

Out of warranty hardware repair and software related issues, such as; updates, directory repair, or data recovery, will be billed at an hourly rate.

What to do before bringing your device in for repair

1. Backup your data – For privacy reasons, Apple will wipe any device sent to them. We cannot take a backup for you, however, Apple iCloud backup services are available for most devices. In the case of hard drive failure, we can potentially perform data recovery on the failing drive, but we recommend you provide a portable hard drive (or jump drive) to back your data up to.
2. Disable Find my iPhone (iPad/iPod) – If we need to send your device to Apple, or replace it, we will need this feature disabled.
3. Remember your Apple ID and password – For many processes, we will require that you enter your Apple ID or password on the device. Make sure you have this information on hand when you come in.
4. Remember your device passcode – We will need your device passcode to perform our diagnostics and repair processes.
5. If you are having an issue with cellular service on an iPad or iPhone, check with your carrier and try a new SIM card before coming in for service.
6. Although we do not require you to make an appointment for check-in, Apple offers an Appointment Scheduler to make sure technicians are available to help when you arrive. Setting an appointment does not guarantee part availability, or immediate repair of your device upon arrival. An appointment is only to provide a 20 minute window for you to check your device into our system and ask any questions you have on the repair.  Appointment Scheduler can be accessed from https://getsupport.apple.com/