Blocking

To help reduce spam e-mail, Paul Bunyan Communications (PBC) does limit SMTP traffic to only our mail servers for most members. This limitation usually does not apply to members who have a globally routable address. As a workaround, many e-mail services support port 587 which can be used to send authenticated e-mail. We typically do not block port 587.

At any time, we may block traffic to/from specific IP addresses and/or ports based upon security or acceptable use concerns.

Otherwise, PBC does not typically block or prevent users from accessing lawful content, applications, services, or non-harmful devices.

Throttling

Paul Bunyan Communications does not throttle any network traffic.  PBC may use queueing or other methodologies to control traffic flows if needed.

In some cases, PBC may use various application agnostic techniques to provide additional bandwidth than a customer has purchased (at no extra charge). For example, we might provide additional bandwidth during off peak hours, when traffic originates or terminates via a low cost connection (i.e. public/private peering, on-net, etc).

Affiliated Prioritization

Paul Bunyan Communications does not favor any traffic over others, either directly or indirectly. This includes avoiding techniques like traffic shaping, prioritization, or reserving resources to benefit an affiliate.

Paid Prioritization

Paul Bunyan Communications does not favor certain traffic over others, directly or indirectly, in exchange for any form of consideration, whether monetary or otherwise. This includes avoiding techniques like traffic shaping, prioritization, or resource reservation.

Congestion Management

Paul Bunyan Communications does not limit customer usage or impose penalties for bandwidth consumption for reasonable household use.

Application-Specific Behavior

Paul Bunyan Communications does not block or control the rates of specific protocols or ports, alter protocol fields against the standard, or favor or inhibit certain applications or types of applications.

Device Attachment Rules

Paul Bunyan Communications does require the use of our Optical Network Terminal (ONT).  PBC does not restrict the types of devices that can be connected to the ONT that PBC supplies.

For certain products, members must use the wireless access point provided by PBC.

Security

Paul Bunyan Communications does not engage in practices that could jeopardize network security or customer information.

We use industry-standard security measures to protect our members and monitor network activity to detect potential intrusions and denial of service attacks.

If a customer’s system is compromised and is sending malicious traffic, we may contact and/or suspend their network connectivity until the issue is resolved.

During denial of service attacks, we may block traffic to or from affected members if it impacts network elements shared by others.