Paul Bunyan Communications is monitoring the COVID-19 situation and will proceed appropriately as the situation develops.

To our Cooperative Members and Customers,

The safety and well-being of our membership, customers, and employees is of utmost importance. As part of that commitment, we want to share our current stance as it relates to the Coronavirus (COVID-19).

We are monitoring this situation very closely, and following recommended practices as outlined by the Centers for Disease Control (CDC) and the Minnesota Department of Health.  Furthermore, we will continue to assess the progression of COVID-19, reviewing our current practices and adjusting our course based on their recommendations.

Our office lobbies are now closed until further notice. We ask that our members and customers to contact us by phone, e-mail, or online chat for assistance.

Many technical problems can be resolved without having to come in or for us to send out a technician.

You can pay your bill by mail, online, or by phone.  You can also drop off your payment at our secure payment dropbox outside each of our offices.

As we monitor the situation we also may consider limiting technician visits to customer locations based on what is considered necessary. 

Steps we’ve taken to protect our employees, members, and customers:

• Out of an abundance of caution for the safety and well-being of our Members and employees, the cooperative has initiated a pause on all travel through April 30, 2020 except in special circumstances.
• Employees who have traveled by air are required to stay out of the office for 14 days upon their return until further notice.
• Employees whose job does not require customer facing interaction will be set up to work from home.
• We are committed to working with employees at increased risk for contracting COVID-19 to make reasonable accommodations with regard to work arrangements.
• We’ve developed a contingency plan should an employee contract COVID-19, where we will take all necessary preventative matters to isolate and minimize risk of spread.
• We have shared best practices for minimizing risk of infection with employees and directed them to helpful resources.

While we always enjoy visiting with you in person, your safety, along with our employees’ safety, is our utmost priority.

Thank you for your understanding. We are committed to you.

Resources

For additional information on the Coronavirus, visit these websites:

CDC – Centers for Disease Control and Prevention

Minnesota Department of Health